Client Relationship Management
Customer engagement has become very crucial in modem times where people have multiple choices for any product. Moreover people now a days, are looking not only for consumption but also the “Experience” of consuming a product or service. Feedback matters more than ever. A good CRM helps in understanding and engaging with customers in the best possible manner.
Key Result Areas:
- Setting up the most suitable CRM Software.
- Linking prospective as well as existing clients with the system.
- Managing day to day activities with absolute data accuracy.
- Flagging and escalating issues to appropriate desk.
- Ensuring pleasant relations with customers.
